We had two refund requests within a couple days of each other this month and overall we’ve had more refund requests than I would expect. Kanban WP offers an explicit 90 day refund policy which, as I’ve talked about before here I’m happy to honor. Interestingly, when I inquired about the reason behind the refund request, I got two very different answers.
The first refund was from a purchase back in August, which means they were just under the 90 day window. They said the couldn’t get their staff to adopt the plugin and so I’m guessing they had a calendar reminder set or something so that if it hadn’t gotten any traction internally in their business, they would ask for a refund.
The second request came just one day after they bought the plugin. With this one, they gave much less of a clear reason. With something like this, I’m always cautious of people just trying to get plugin code to add to a collection of “nulled plugins
” but I investigated and the domain name seems to be legit.